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Printer Ink Refill instructions.

Tim Jeffries May 03, 2019 11:13PM PDT

Why are there no instructions for the proper refilling of cartridges?
A called tech support and after over 40 minutes of being on hold (waiting for the CS person to get a copy of instructions to me) I finally hung up, But she had my email and said she would send instructions.
The instructions were Never Sent.
So I went on-line and found a YouTube and it was not very detailed. I followed the instructions very carefully. They were not good enough and it all ended up with a FAIL and ink every where and the cartridge never performed properly. It will not print.
I even went to Fry's and they gave me some tips, but still did not work. Nothing is printing.
I feel I should get my money back but you need to give instructions. How absurd. I wonder how many people a DAY Universal (Uni-Ink?) gets that never come back due to improper customer service handling.

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Sam May 06, 2019 01:57PM PDT SUPPORT Agent
Hi Tim,

I deeply apologize for this inconvenience.

Please provide us with cartridge # or your printer model # so i can help you with refill instructions , Please help me with your name and email as well.

Otherwise, Please go to our support website www.uni-kit.com and download instructions from our support website.

Regards,
Sam Parker

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