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My new HP 74xl black ink cartridge is being rejected by my printer after installing it

Joe Jun 11, 2012 11:01PM PDT

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3 Community Answers

Best Answer
James Jun 11, 2012 11:04PM PDT

Some customers have found that this resolves the issue:

Uninstall the HP software for the printer and allow microsoft to load a default driver. It seems that the installed software stores a file reference the cartridge somewhere and it is able to recognize the cartridge even after the shutdown process.

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James Best Answer Jun 11, 2012 11:04PM PDT SUPPORT Agent
Some customers have found that this resolves the issue:

Uninstall the HP software for the printer and allow microsoft to load a default driver. It seems that the installed software stores a file reference the cartridge somewhere and it is able to recognize the cartridge even after the shutdown process.
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ron harris Feb 04, 2015 03:04PM PST
hp 6600 932 black and 933 but after I full it ,it will not work
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Steve A Feb 04, 2015 03:05PM PST SUPPORT Agent
Dear Ron,

After you refill the cartridges you need to replace the smart chips which we do not sell at the moment for your machine. There is another alternative to reset your cartridges and set the counter level to zero that can be done with the instructions provided in this video https://www.youtube.com/watch?v=v5gHQcFr4WM

Unless your cartridge is not re-setted properly your cartridge may not work even you refill them.

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